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Packages

Basic Care

Perfect for small and / or low-usage kitchens, this package covers preventive checks and basic maintenance to keep your equipment reliable and ready
  • Up to 20 equipment
  • 2 PPM visits per year covering:
  • - Inspection
  • - Component cleaning
  • - Efficiency testing
  • - Minor repairs
  • - PPM checklists and reports
  • 10 free call-outs
  • Access to the Chef’s Aid Portal
  • Access to OEM Spare Parts
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Essential Care

Ideal for moderately active kitchens, this package offers maintenance visits and enhanced support, ensuring your equipment performs well even under frequent use.
  • Up to 40 equipment
  • 4 PPM visits per year covering:
  • - Inspection
  • - Component cleaning
  • - Efficiency testing
  • - Minor repairs
  • - PPM checklists and reports
  • 20 free call-outs
  • Extended support hours
  • Access to the Chef’s Aid Portal
  • Extended support hours
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Premium Care

Designed for high-demand environments, this top-tier package provides quarterly maintenance and 24/7 support to handle the rigorous needs of busy kitchens.
  • Up to 65 equipment
  • 4 PPM visits per year covering:
  • - Advanced Diagnostics
  • - Safety and performance optimization
  • - Component cleaning
  • - Component cleaning
  • - Minor repairs
  • - PPM checklists and reports
  • Unlimited free call-outs
  • Extended support hours
  • Access to the Chef’s Aid Portal
  • Extended support hours
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Package Essential Advanced Premium
Description
Small restaurants or cafes with a limited number of kitchen equipment.
Small to Mid-sized restaurants with a moderate amount of equipment.
Mid-sized restaurants with a large kitchen operation amount of equipment.
Equipment
18
20
24
Equipment of outlets
1
1
1
Equipment Check Up Visits
1x per annum
2x per annum
4x per annum
Free Standard Call Outs per year
2

(Call outs charged at AED 350/3 hours)
4

(additional call outs charged at AED 350/3 hours)
10

(additional call outs charged at AED 350/3 hours)
Standard Call Out Response Time
Within 48 Hours
Within 48 Hours
Within 24 Hours
Emergency Call Out Response Time
Within 24 Hours
(Chargeable AED 350 for 3 h)
Within 24 Hours
(Chargeable AED 350 for 3 h)
Within 12 Hours
(Chargeable AED 350 for 3 h)
Express Parts Program
Optional
Optional
Yes
Discounts on Spare Parts
None
5%
7.5%
loT Thermometer integration for smart monito
Optional
Optional
Optional
Customer Support
During Working Hours
During Working Hours
Dedicated Account Manager with 24/7 support
Price Monthly From
AED 999
AED 1500
AED 2000
Price Annually From
AED 1079
AED 16200
AED 21600
Additional Equipment Monthly
AED 56
AED 75
AED 84
Additional Equipment Annual
AED 600
AED 810
AED 900
Call Out 10 Packs
3000
Upgrade your call out response time
1500
IOT Smart Thermometer
TBD
Express Parts Program
TBD
Essential Kitchen Care Advanced Kitchen Care Premium Kitchen Care Elite Kitchen Care
Description
Small restaurants or cafes with a limited number of kitchen equipment.
Small to Mid-sized restaurants with a moderate amount of equipment.
Mid-sized restaurants with a large kitchen operation amount of equipment.
Multi-location restaurants, hotels, or unique establishments with specific needs.
Equipment
up to 18
up to 20
up to 30

# of Walk In Chillers / Freezers
2
2
2
­
# of Outlets
­1
­1
­1
Multi Unit
Planned Preventive Maintenance Visits
1x per annum
2x per annum
4x per annum
­
Free Standard Call Outs per year
2 call outs charged at AED 350 / 3 hours)
5 (call outs charged at AED 350 / 3 hours)
10 (call outs charged at AED 350 / 3 hours)
­
Standard Call Out Response Time
Within 48 Hours
Within 48 Hours
Within 24 Hours
Emergency Call Out Response Time
Within 24 Hours
Within 6 Hours
Within 3 Hours
Call Out Charges
AED 350 / 3 Hours
AED 350 / 3 Hours
AED 350 / 3 Hours
Discount on Standard Call Outs
10%
15%
20%
Express Parts Program
Optional
Optional
Yes
Yes
Discounts on Spare Parts
None
5.00%
7.50%
IoT Thermometer integration
Optional
Optional
Optional
Customer Support
During Working Hours
During Working Hours
24/7 support
24/7 support
Monthly AED
850
Yes
Yes
Additional Equipment (AED/Equipment) - Annual
510
675
630
Custom
Call Out 10 Packs
3000
Upgrade your call out response time
1500
IOT Smart Thermometer
TBD
Express Parts Program
2999
For multi-outlet packages
Reach out and we'll customize one for you.
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