Frequently asked questions

What types of kitchen equipment does Chef's Aid service?

We service a broad range of kitchen equipment, from hot appliances like ovens, stoves, and grills to cold appliances such as refrigerators, freezers, and ice machines, including specialty equipment like dishwashers and coffee machines. Chef’s Aid aims to be your comprehensive solution for all kitchen maintenance needs.

How do I choose the right maintenance package for my kitchen with Chef's Aid?

Our packages are crafted to meet the needs of different kitchen sizes and types. The Basic Kitchen Care suits smaller kitchens, the Essential Kitchen Care Package is ideal for mid-sized operations, and the Premium Kitchen Care Package is best for large establishments. For a perfect fit, we recommend contacting us for personalized guidance.

Can I customize my maintenance package with Chef's Aid?

Yes, absolutely! Understanding that each kitchen has unique needs, we offer highly customizable solutions across all our packages. For larger multi-unit operations we can design a customized package to ensure every outlet receives the care it needs. 

What happens if I have an emergency repair need with Chef's Aid?

All our packages come with 24/7 emergency support, ensuring a guaranteed response within 12 to 24 hours for emergency callouts and 24 to 48 hours for standard callouts based on your chosen package. Simply use the Chef’s Aid Portal or contact us directly to report your emergency.

How does the equipment tagging system work at Chef's Aid?

We tag your kitchen equipment with unique QR codes, allowing easy management and service requests through the Chef’s Aid Portal. This efficient process ensures quick access to maintenance history and service scheduling, simplifying your equipment management.

Can I monitor the status of my service requests with Chef's Aid?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

What is included in the preventive maintenance visits by Chef's Aid

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

How often does Chef's Aid recommend equipment maintenance?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

Does Chef's Aid offer discounts on parts?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

 How do I get started with Chef's Aid?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

How long does a service visit from Chef's Aid typically take?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

Does Chef's Aid provide warranties on repairs and parts?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

 Is there a cancellation fee for scheduled maintenance with Chef's Aid?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

Can Chef's Aid assist with equipment upgrades or replacements?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

How does Chef's Aid ensure the quality of its technicians?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

What safety measures does Chef's Aid take during service visits?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

What is the difference between an emergency call-out and a standard call-out?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

 How can I provide feedback on services received from Chef's Aid?

Indeed, through the Chef’s Aid Portal, you can track your service requests in real-time, from initiation to completion. You’ll receive updates and notifications, ensuring you’re always informed about the status of your equipment maintenance.

Elevate Your Kitchen Efficiency with Chef's Aid. Start Your Journey Now

Dive into a world where kitchen disruptions are a thing of the past. With Chef’s Aid, you gain a partner dedicated to maintaining your equipment’s peak performance. Let’s create the perfect maintenance plan for your needs. Begin your journey towards operational excellence today.